Privacy Policy
Last updated: September 15, 2026
At Modarhem, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal and business information.
1. Information We Collect
Account information: name, email address, phone number (optional). Organization information: company name, address, tax registration numbers. Financial data: chart of accounts, journal entries, invoices, payments, and related accounting records. Usage data: login timestamps, feature usage patterns, and device information. Technical data: IP addresses, browser type, and operating system.
2. How We Use Your Information
To provide and maintain the accounting platform services. To process subscription payments through Moyasar. To send transactional emails (invoices, password resets, weekly reports). To improve the Platform based on usage patterns. To comply with legal obligations including ZATCA reporting requirements. To detect and prevent fraud and security threats.
3. Data Storage & Security
All data is stored on secure servers and is encrypted in transit and at rest. Each organization controls who can access its records. Backups are taken daily, with an off-site copy, and expire on a fixed schedule. Access to production systems is restricted to authorized personnel only.
4. Data Sharing
We do not sell your personal or business data to third parties. We may share data with: payment processors (Moyasar) for transaction processing, email service providers (SendGrid) for transactional emails, and law enforcement when required by valid legal process. All third-party providers are bound by data processing agreements.
5. Data Retention
We keep your data for as long as your account exists, including after a subscription or trial ends, so you can return, continue your subscription or ask for your data at any time. We delete your account and its data only when you ask us to and confirm the deletion. Even then, we keep the records that Saudi government and national authorities require us to keep, such as tax invoices and accounting records, for as long as those requirements apply. Backup copies expire on a fixed schedule. We use your data only to provide the service; we do not sell it or use it for advertising.
6. Your Rights
You have the right to access all data associated with your account. You may export your data at any time through the Platform's export features. You may request correction of inaccurate personal information. You may request deletion of your account and associated data.
7. Cookies & Tracking
We use essential cookies for authentication and session management only. We do not use third-party tracking cookies or advertising cookies. Session tokens are stored securely on our servers with automatic expiration. No cross-site tracking is performed.
8. Children's Privacy
The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
9. International Data Transfers
Your data is processed on servers located outside the Kingdom of Saudi Arabia. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable data protection regulations. Full localization inside the Kingdom is coming soon.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Users will be notified of material changes via email. The date of the last update is displayed at the top of this page.
For privacy inquiries, contact us at privacy@modarhem.com.