Delivery & Service Provision
Last updated: 15 May 2026
Modarhem is a cloud-based Software-as-a-Service (SaaS) subscription. The service is delivered electronically — there is no physical product, no postal shipment, no courier. Access is provisioned immediately to your account upon successful payment and email verification. This page sets out exactly how the service reaches you and what to expect on activation, support, and termination.
- Delivery method
- Cloud / electronic — instant access to modarhem.com after sign-up
- Activation time
- Immediate (typically under 60 seconds after email verification)
- Physical shipping
- None — this is a digital service, no parcels or couriers involved
- Service coverage
- Available across Saudi Arabia and globally over the public internet
1. What we provide
Modarhem is a cloud accounting + POS + ERP SaaS designed for the Saudi market. Your subscription gives you authenticated access to the platform at modarhem.com (web), where you and your team can issue invoices, manage inventory, run POS, handle HR / payroll, file ZATCA-aligned e-invoices, and so on. The service runs from secure servers hosted by DigitalOcean (Frankfurt region) and reaches your browser over HTTPS. There is no software CD, no installable desktop app, no hardware appliance involved.
2. When access is provisioned
Account creation, email verification, organization setup, and access provisioning happen automatically within seconds of registration. Paid plans activate immediately upon successful payment confirmation from the Saudi-licensed payment gateway (Moyasar). You do not wait for human approval; there is no manual review queue between you and the product. In the unlikely event of a delay (system maintenance, payment-gateway issue), our support channels respond within the window described below.
3. How you access the service
You access Modarhem through any modern web browser (Chrome, Safari, Firefox, Edge — current versions) by signing in at modarhem.com. The platform is responsive and works on desktop, tablet, and mobile. A Progressive Web App (PWA) version is installable on devices for offline-capable POS use. There is no separate native mobile app today (a native app is on our roadmap). Internet connectivity is required for most operations; the POS module operates offline-first and synchronizes when connectivity returns.
4. Activation steps
1. Register at modarhem.com/register with a working email address. 2. Verify your email through the link we send you. 3. Complete the welcome wizard (business name, vertical, branches, opening balance). 4. (Paid plans) Choose a plan and complete payment through the in-product Moyasar checkout. 5. Begin using the product immediately — chart of accounts, POS, invoicing, inventory, and all enabled modules become available the moment your plan is active. No paperwork, no physical certificates, no shipped welcome kit.
5. Support and customer communication
Our customer-service channels are WhatsApp Business (+966 55 828 8382) and email ([email protected]). We respond within one business day for general inquiries and within two business hours for active subscriber issues that block invoicing, POS, or ZATCA submission. Saudi business hours are Sunday–Thursday, 8:00 AM – 6:00 PM (Asia/Riyadh). For critical incidents affecting paying customers we monitor outside business hours through on-call rotation.
6. Service availability
We target ≥99.9% monthly uptime for paying customers, excluding scheduled maintenance windows announced at least 48 hours in advance. Status and incident history are published at modarhem.com/status. If a sustained outage prevents you from using the service for a continuous period that materially affects your business, the refund policy at /refund and our terms at /terms apply.
7. Ending the service
You may cancel your subscription at any time from your account billing page. Cancellation stops further billing but does not auto-delete your data — you have a 30-day window to export everything (invoices, journal entries, contacts, inventory, customer records) in standard CSV / PDF / XML / OFX formats from the Import-Export module. After the 30-day window, your data is permanently deleted in accordance with our Privacy Policy and Saudi PDPL data-minimization principles.
8. No physical shipping — regulatory note
Modarhem is registered as a Saudi e-commerce service provider engaged in the development and operation of application software (ISIC activity 620111 — Application Development), system integration (620101), and hosting / data-processing (631121). All of these are intangible digital services. We do not sell, ship, deliver, or store any physical goods. As such, customs duties, shipping fees, courier tracking, and physical-product return windows are not applicable. Refund eligibility for the digital service itself is governed entirely by our Refund Policy at /refund, written to comply with Saudi Royal Decree M/126 (E-Commerce Law) and Consumer Protection Authority guidance for digital subscription services.